Found on sound specialist Julian Treasures' 
blog: "A survey reported recently in the UK 
Daily Mail (Nov 4) suggested
 that 50% of shoppers leave stores because of the background music 
playing. This finding is a welcome antidote to a lot of often 
poorly-designed research suggesting that music is universally beneficial
 and so should be deployed absolutely everywhere. That is obviously not 
true, and yet the thesis sadly seems to have taken root in the minds of 
many retailers. I suspect that the explosion of mindless music in public
 places is fuelled less by retailers' desire to improve the shopping 
environment than by the music industry's desperate search for new 
revenue streams. With sales of 'product' collapsing, the music industry 
is left with just two revenue streams that are still growing: live 
shows, and royalties from public performance of recorded music. The 
moguls of music (and their acolytes in the royalty collection agencies) 
have seized onto background music with the desperate grasp of a drowning
 man on a piece of wreckage. It seems that their dearest wish is to 
veneer with music every public space in the world – shops, malls, 
restaurants, cafés, outdoor spaces, buses, taxis, stations, airports, 
gyms, community buildings. And so they sponsor one-eyed research to 
'prove' that we all love music everywhere.
Veneering the world with music is wrong, for two reasons.
1: It's the wrong direction for the music industry
Omnipresent piped music is not the answer to the music industry's 
woes. The future of music lies in a subtler and infinitely more fruitful
 pursuit: monetising the artist/fan relationship. Tomorrow's savvy 
artist will offer a range of opportunities to engage (both virtual and 
physical), and the fans will choose the level that's right for them, 
from a free download of a single track to VIP club membership with 
privileges at gigs and even personal meetings. This type of thinking is 
already being explored by artists like Björk, Imogen Heap and Thomas 
Dolby. In a world where peer sharing is normal behaviour, the basic 
music track has become... 
read on."